Privacy Policy for askAlfred

Introduction

Welcome to askAlfred. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our AI-powered Airbnb concierge chatbots integrated with WhatsApp or websites.

Information We Collect

1. Personal Information: We may collect personal information from guests interacting with our chatbots, such as:
   • Names
   • Contact details (e.g., phone numbers, email addresses)
   • Specific queries and conversation content
2. Usage Data: We collect data on how our chatbots are used, including:
   • Conversation history
   • Response times
   • Types of inquiries
   • Interaction patterns and frequency
3. Technical Data: We collect information automatically through the use of our services, such as:
   • IP addresses
   • Browser type and version
   • Device information
   • Operating system

How We Use Your Information

1. Service Provision: To provide and maintain our services, ensuring they operate effectively and efficiently.
2. Analytics and Improvement: We store conversation data to analyze and improve our services, helping us understand usage patterns, enhance chatbot responses, and develop new features.
3. Host Interaction: We share conversation histories with property hosts for their specific guests only, enabling hosts to provide better service and address guest concerns promptly.
4. Research and Insights: We use stored data for research purposes to generate aggregated, anonymized insights. These insights may be shared with our partners (including hosts and other partners) to help them improve their services and operations.
5. Marketing: With your consent, we may use your information to send promotional materials and updates about our services.

Data Sharing and Disclosure

1. With Hosts: We share specific conversation histories with the respective property hosts to facilitate better guest service.
2. With Partners: Aggregated, anonymized data may be shared with our partners for research and improvement of services.
3. Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as data analysis, customer support, and marketing assistance.
4. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
5. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new ownership.

Data Retention